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Call us at (603) 542-7016 • After Hours Snow Info (603) 542-7016 • Email arrowhead@arrowheadnh.com

 

 

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KNOW BEFORE YOU GO

The health and safety of our guests, staff and community are a priority and we must all act responsibly to help stop the spread of COVED-19. Everyone staying healthy is our number one priority! When you arrive at Arrowhead, you will notice new protocols and procedures that follow the guidelines from Centers for Disease Control and Prevention (CDC) and other health officials. We are committed to following state and local health orders, and will continuously adjust operations and safety protocols to protect staff and guests. When visiting a public space, risk of being exposed to COVED-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our staff and guests. The health of our staff is being diligently monitored and remains a priority in our daily operations. Our health and safety policies may be revised at any time.

To make your experience better and safer:

  • Face coverings must be worn by all staff and guests when at Arrowhead, except when seated and eating.
  • We have added some outdoor seating
  • On the hill, our outdoor setting makes physical distancing easy, but in the base area and other locations where it is more difficult to do so, we have signage to remind guests to wear face coverings and remain six feet apart. This includes in lines, when loading and unloading lift areas and in inside the lodge.
  • Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.
  • The number of guests in some areas may be reduced at times to ensure proper physical distancing.

Please read through ALL the sections below for more details:


Tubing tickets require a reservation and can be done 14 days in advance up to 5PM the day before the scheduled sessionReservation Form

Ski and Snowboard lift tickets do not require a reservation at this time

All lift tickets sales are done in person at the main guest services desk located on the main floor


Online Reservation Required (no payment required at time of reservation)

Reservation can be made 14 days in advance up to 5PM the day before the scheduled sessionReservation Form

Ticket sales will be limited to the purchase of full $9 tubing session (Day 1Hr. 50Min. and Night 3hrs.) (NO discounts, full day, combo or last hour passes will be sold this season)

Tubing Limited to 50 guest reservation plus season pass holders capped at a total of 60 guest per session

Disinfected Tubes will be provided for each new session. We ask you to not change tubes, if it is necessary please ask attendant to make sure that clean and dirty tubes are not mixed


Tube lift: Face coverings are required at all times in the tubing area including the lift.

Ski/Snowboard Lift A Mask is required in the loading area but may be removed for the remainder time on the lift and descending the hill

More on Arrowhead's Ski/Snowboard lift is categorized as a single person lift that does not require operator assistance for an experienced guest to load and unload. It is this design difference that meets the general standard that if social distancing can be maintained that a mask is not required. However the loading area tends to be a bottle neck area at times when guest that are new to the sport might need to take a break and step aside to let others go up the lift and decided it is best practice to require a mask at all times in the loading area.


Food service menu has been streamed line to reduce wait time and excessive food handling during the preparation process.

Hot food items will be packaged in To-Go packaging and can bag your order to be easily taken to your vehicle and outdoor table or other part of the building.

We have limited indoor seating but added some outdoor seating.

Cashless transactions are preferred at all locations.


We have limited indoor seating and have changed the layout of the lodge for better social distancing.

The Basement Function room is available to be used as a general seating area

When using a inside table please select a table that will best fit your party we have tables that can accommodate 2,6,8 guest at a time. We ask tables or chairs not be moved or rearranged. Please use the same table during your visit.

We have added some outdoor seating

Due to restricted lodge space, please keep your time in the lodge to 30 minutes or less at a time.

Lodge Restrooms will be available for use (2 single person restrooms on the main floor and 2 multi person restrooms located in the basement restricted to 3 guest at one time)

Enhanced Cleaning and Sanitization:

  • High-touch surfaces will be frequently cleaned and disinfected.
  • Enhanced cleaning and disinfecting will take place frequently throughout the day in our public restrooms.
  • Hand sanitizing stations will be provided.
  • Indoor tables are to be disinfected between groups, we will be setting up table markers to help indicate tables and chairs needing to be cleaned or are ready to use

Storage cubbies will not be available this year, again if you're not using items on the slopes, then leave it in your vehicle is the general rule of thumb.

Lodge capacity is limited to 64 Guest on the main floor, and up to 22 guest can use basement function room for general seating

Upstairs function room is limited to 31 guest. The basement function room will not be available for reservation this season.


Lessons are set up in advance please contact us and provide a desired date and time, age ,experience, and if they will be learning to ski or snowboard Lesson Page


When in the Rental area to pick up equipment, guest must practice six feet physical distancing while in building along with capacity restrictions.

Equipment will be disinfected in between uses.

We are working on setting up a request form that can be filled out online that can be used for returning guest or new guest to start the fitting processes with.


Currently, Arrowhead Pass Holders do not have to make a reservation to ski, ride, or tube.

Pass holders at this time still need to check in at the guest services desk to receive the ticket for the day


First Aid will be assisting injured guest as we have always done.

Remember if you or a member of your party is injured or see someone who may have been injured please let our staff know to make sure everyone is safe and if any changes can be made to prevent the injury from reoccurring.

It is strongly suggested that if someone has flu like symptoms that they contact their Physician or go to a Health Clinic or an Emergency Room. First Aid staff's primary mission is to provide immediate and temporary First Aid care prior to advance medical care. General health assessments is outside their training


We ask that you wear face coverings and practice physical distancing by remaining six feet apart from others when in the parking lots.

We ask that you don't bring bags into the lodge. You should consider your vehicle as your 'personal base lodge' and, whenever possible, plan to store all your personal items there.

Folding chairs and something to cover the ground is recommended to get your boots on in the parking lot.


Ice Rink will be available for general use

Face masks and social distancing is expected

Ice skating equipment will not be available this season at Arrowhead

No teams activities will be permitted


On slope sledding and tubing will be prohibited during operating hours to reduce possibility of large gatherings during operations.

General recreational activities such as hiking, snow shoeing and back country skiing are still permitted off the main slope area during ski area operation or can include the main slope area when the area is not in operation (like non vacation weekdays)

The recreation area is designated as a city park and can visited at any time during daytime hours and be used by the public for general outdoor recreation activities. Some areas or activities maybe restricted due to different activities conflict with each other such as sledding and ski lessons (smiler to trying to have a soccer game and a football game on the same field at the same time, just doesn't work)

Before You Arrive, Ask Yourself

  1. Have you been in close contact with a confirmed case of COVED-19 in the last 14 days? NOTE: Healthcare workers caring for COVED-19 patients while wearing appropriate personal protective equipment should answer "no" to this question)
  2. Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or shortness of breath?
  3. Have you had a fever or felt feverish in the last 72 hours?
  4. Are you experiencing any new muscle aches or chills?
  5. Have you had any new changes in your sense of taste or smell?
  • If you answered yes to any of these questions, please do not put our staff and other guests at risk. Come back another day when you feel better.

Be Responsible

  • Remain home if experiencing symptoms of COVED-19: Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose.
  • Keep a safe distance of at least 6 feet from other people visiting the attractions at all times.
  • Practice frequent hand hygiene/washing.
  • Wear a cloth face covering over mouth and nose to protect others when at Arrowhead.
  • Plan ahead so you know what to expect - KNOW BEFORE YOU GO!
  • Arrive together, ride together.